Shipping Policy

At Ocean Foodstuff, we are committed to providing fast, reliable, and secure delivery for all orders. This Shipping Policy explains the available shipping methods, delivery timeframes, costs, and procedures for your purchases.

1. Shipping Methods

We ship directly from our warehouse to your address using trusted courier services. Available shipping options depend on your location and the size or weight of your order:

• Standard Shipping

• Express Shipping (where available)

You will be able to select the preferred shipping method during checkout.

2. Shipping Timeframes

Typical delivery times are as follows:

•Standard Shipping: 7-14 business days

•Express Shipping: 3-5 business days

Delivery times are estimates and may vary due to factors such as customs clearance, weather, or courier delays.

3. Shipping Costs

Shipping costs are calculated based on order weight, destination, and selected shipping method. The cost will be displayed before you complete checkout. Occasionally, we offer free shipping promotions.

4. Order Tracking

After your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment online. Please allow 24–48 hours for the tracking information to become active.

5. International Shipping & Customs

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer. Please check your local customs policies for details.

6. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control. If your order does not arrive within the expected timeframe:

1. Contact our customer service team at [email protected]
2. Provide your order number and any tracking details
3. We will coordinate with the courier to investigate and resolve the issue promptly