Refund Policy

Thank you for shopping at Ocean Foodstuff. We value your satisfaction and strive to ensure that every shopping experience with us is smooth and enjoyable. Please read this Refund Policy carefully to understand your rights and our obligations regarding returns and refunds.

1. Returns and Exchanges

We offer returns and exchanges within 30 days from the date you receive your order. To be eligible, items must meet the following conditions:

• The item must be unused, unworn, and in the same condition as received
• All original tags, labels, and packaging must be intact
• Proof of purchase (order number or receipt) must be provided

Please note that certain items, such as intimate apparel, swimwear, and clearance sale items, are non-returnable and non-refundable for hygiene and final-sale reasons.

2. Return Process

To initiate a return, please contact our customer service team at [email protected] and provide the following details:

• Your full name and order number
• Details of the item(s) you wish to return
• A brief explanation of the reason for return (e.g., defective item, incorrect item, wrong size)

Once your request is approved, we will provide return instructions and the return shipping address. Please do not send any items back without prior authorization, as they may not be processed.

3. Return Shipping Costs

• If the return is due to our error (e.g., defective, damaged, or incorrect item), we will cover the return shipping costs
• If the return is due to personal reasons (e.g., change of mind or incorrect size ordered), the customer will be responsible for the return shipping fees

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 3–5 business days
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
• If the returned item does not meet the eligibility conditions, it may be sent back to you at your expense

5. Late or Missing Refunds

If you have not received your refund within 7 business days, please first check with your bank or payment provider. If the issue persists, contact us at [email protected] for assistance.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Kindly provide photos or videos showing the issue. We will arrange a replacement or a full refund at no additional cost to you.

7. Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please feel free to contact us:

Email: [email protected]

We are here to assist you and will respond to your inquiry as soon as possible.